Comprehensive Services & Amenities: Your Complete Guide to Jianguo HIDDEN Hotel Flagship Store Datong
Elevating Hospitality: A Full-Service Experience Above Datong
At the Jianguo HIDDEN Hotel Flagship Store (Datong High-Speed Railway Station Wanda Plaza), we understand that exceptional accommodation extends far beyond comfortable rooms. True hospitality lies in the seamless delivery of services that anticipate needs, solve problems, and create memorable experiences. Located on the 15th to 21st Floors at the Northwest Corner of the Intersection of Xingping Street and Hengyuan Road in Pingcheng District, Datong, Shanxi, China, our property has earned a remarkable 9.6 out of 10 rating across all service categories from over 1,600 verified guest reviews. This comprehensive guide details every service and amenity available to ensure your stay exceeds expectations.
24/7 Front Desk Services: Always Here for You
Round-the-Clock Assistance
Our 24-hour front desk ensures that help is available whenever you need it, regardless of your arrival time or schedule. Whether you’re checking in after a late-night train arrival from Datong High-Speed Railway Station or need assistance at dawn before an early departure, our professional team is ready to serve.
Express Check-In & Check-Out
We value your time. Our express check-in and check-out services streamline the arrival and departure process, minimizing wait times and maximizing your time exploring Datong. Self check-in kiosks are also available for guests who prefer a contactless, efficient experience.
Concierge Services
Our dedicated concierge team serves as your local expert, providing:
- Transportation arrangements including Didi ride bookings and taxi services
- Tourist site recommendations with detailed routes to attractions like Yungang Grottoes, Hanging Temple, and Datong Ancient City Wall
- Restaurant reservations at local favorites and Wanda Plaza dining options
- Local dining guidance featuring authentic Shanxi cuisine recommendations
- Cultural insights about Datong’s rich Northern Wei Dynasty heritage
Luggage Storage & Bellhop Services
Traveling light? Arriving early or departing late? Our complimentary luggage storage allows you to explore Datong unencumbered before check-in or after check-out. Our bellhop service ensures your bags are handled with care from arrival to departure.
Safe Deposit & Security
Your valuables matter. Safe deposit boxes are available at the front desk for securing passports, jewelry, electronics, and other important items. Our keycard entry system and 24/7 security personnel provide additional peace of mind throughout your stay.
Transportation & Connectivity Services
Taxi Booking Service
Navigating a new city can be challenging. Our taxi booking service simplifies local transportation, with staff ready to arrange rides to:
- Datong Yungang Airport (13.4 km, approximately 24 minutes)
- Datongnan Railway Station (7.3 km, approximately 15-20 minutes)
- Datong Railway Station (9.7 km)
- Major attractions including Northern Wei Dynasty Wang’s Mansion (1.1 km) and Datong Museum (2.5 km)
Guests have specifically praised our staff for personally resolving transportation issues, with one reviewer noting staff personally transported them to the High-Speed Train Station following a miscommunication—demonstrating our commitment to guest satisfaction beyond standard service expectations.
Wi-Fi Connectivity
Stay connected with complimentary high-speed Wi-Fi available throughout all guest rooms and public areas. Our enterprise-grade internet infrastructure supports:
- Video conferencing for business travelers
- Streaming entertainment for leisure guests
- Cloud-based work applications
- Multiple device connectivity per room
Service Robots
Embracing innovation, our hotel features service robots that assist with:
- Room service deliveries
- Amenity distribution
- Information queries
- Contactless service options for health-conscious travelers
This technology enhances efficiency while adding a futuristic touch that guests find both impressive and convenient.
Business & Conference Facilities
Conference Room Services
For business travelers and small groups, our conference room facilities provide professional meeting spaces equipped for:
- Executive board meetings
- Team brainstorming sessions
- Client presentations
- Training workshops
Note: Conference room usage requires advance booking and additional charges apply. Please contact the front desk for availability and pricing.
Executive Floor Access
Our executive floor offers an elevated experience for business travelers seeking:
- Enhanced privacy and quiet
- Priority service attention
- Premium room locations on upper floors (15th-21st)
- Optimal conditions for work and rest
Business Support Services
While not a full-service business center, our front desk can assist with:
- Document printing arrangements
- Courier service coordination
- Local business contact information
- Translation service recommendations
Health, Wellness & Fitness Services
24/7 Fitness Center
Maintain your workout routine with our round-the-clock gym facilities. Our fitness center features:
- Modern exercise machines
- Free weights and strength equipment
- Cardio equipment for endurance training
- Clean, well-maintained environment with regular sanitization
The 24-hour access means you can exercise before breakfast, after dinner, or whenever fits your schedule—particularly valuable for travelers adjusting to different time zones.
Laundry Services
Extended stays require laundry solutions. We offer comprehensive laundry options:
- 24/7 Laundry Room: Self-service facilities available around the clock
- Clothes Dryer: Convenient drying options for quick turnaround
- Laundry Service (On-site): Full-service washing, drying, and folding with additional charges
- Clothes Steamer: Available for removing wrinkles from business attire
- Laundry Detergent: Provided for self-service laundry use
This flexibility ensures you always look your best, whether traveling for business or leisure.
Dining & Food Services
Breakfast Buffet Service
Our celebrated breakfast service operates daily from 7:00 AM to 10:00 AM, featuring:
Cuisine Options:
- Western breakfast items: Pastries, eggs, cereals, fruits, coffee, tea
- Chinese breakfast specialties: Hand-pulled knife-cut noodles, lamb offal soup, shaomai dumplings, Shanxi vinegar delicacies
Pricing Structure:
Guest Category | Breakfast Fee |
|---|---|
Children under 1.2m | Free |
Children 1.2-1.4m | CNY 39 (approx. US$5.71) |
Children over 1.4m & Adults | CNY 78 (approx. US$11.41) |
Note: Breakfast fees are not included in room rates unless specified in your booking package.
In-Room Complimentary Amenities
Every stay includes generous complimentary offerings:
- Bottled water refreshed daily
- Fresh fruits seasonal selections
- Premium coffee and tea with brewing equipment
- Evening supper offerings for late arrivals or nighttime hunger
Guests consistently highlight these complimentary amenities in reviews, noting the hotel’s generosity and attention to guest comfort.
Restaurant Access
Our on-site restaurant provides convenient dining without leaving the property. Additionally, our location within Wanda Plaza grants immediate access to dozens of restaurants, cafes, and food courts just an elevator ride away.
Room Comfort & Climate Services
Underfloor Heating
A standout feature praised by guests, our underfloor heating system provides:
- Consistent, comfortable warmth throughout rooms
- No dry air associated with traditional heating
- Silent operation for undisturbed sleep
- Individual room temperature control
This system is particularly valued during Shanxi’s cold winter months, ensuring guests remain comfortable regardless of outside temperatures.
Air Conditioning
Summer travelers benefit from efficient air conditioning in all rooms, allowing personalized climate control for optimal comfort year-round.
Humidifiers
Northern China’s dry climate can affect comfort. Our rooms feature humidifiers to maintain healthy air quality, particularly beneficial for:
- Guests with respiratory sensitivities
- Winter stays when air is driest
- Extended stays requiring consistent comfort
Ventilation System
Our advanced ventilation system ensures fresh air circulation throughout the property, maintaining air quality and comfort in all spaces.
Safety & Security Services
Comprehensive Security Measures
Your safety is our priority. Our property features:
- 24/7 Security Personnel: Trained staff monitoring the property around the clock
- CCTV in Public Areas: Comprehensive surveillance for guest protection
- Intruder Alarm Systems: Advanced security technology in rooms
- Smoke Detectors: Installed throughout the property
- Fire Alarms & Extinguishers: Strategically placed for emergency response
- Carbon Monoxide Alarms: Additional protection against invisible threats
- First Aid Kits: Available for minor medical needs
- Keycard Entry System: Secure room access preventing unauthorized entry
Non-Smoking Environment
We maintain non-smoking floors and no smoking in public areas to ensure air quality for all guests. A designated smoking area is available for those who wish to smoke without affecting other guests.
Accessibility & Convenience Services
Elevator Access
Multiple elevators provide efficient access to all floors (15th-21st), accommodating luggage, mobility devices, and high traffic periods.
Water Purifier
Water purification systems ensure clean, safe drinking water throughout the property, reducing reliance on bottled water and supporting environmental sustainability.
Outdoor Furniture
Select areas feature outdoor furniture for guests who wish to enjoy fresh air while relaxing, reading, or working.
PA & Sound System
Our public address and sound system ensures clear communication for announcements, emergency notifications, and event coordination.
Special Policies & Guest Services
Check-In & Check-Out Flexibility
- Check-in Time: From 14:00 (2:00 PM)
- Check-out Time: Until 12:00 (noon)
- Front Desk Hours: 24/7
- Early/Late Arrangements: Subject to availability, please contact front desk
Child-Friendly Services
Children of all ages are welcome at our property:
- Family room configurations available
- Child-friendly breakfast options
- High chairs available upon request
- Children under 1.2m dine free at breakfast
Note: Cribs cannot be added to rooms. Extra bed policies vary by room type.
Pet Policy
Pets are not allowed at this property. However, service animals are permitted upon request with appropriate documentation.
Age Requirements
The main guest checking in must be at least 18 years old. Valid identification is required at check-in.
Payment Options
We accept multiple payment methods for your convenience:
- Cash (CNY)
- Major Credit Cards (Visa, MasterCard, UnionPay)
- Mobile Payments (WeChat Pay, Alipay)
Deposit Policy
No deposit required by the property, simplifying the check-in process and reducing financial barriers for guests.
What Sets Our Services Apart: Guest Testimonials
Our service excellence is best demonstrated through guest experiences:
KT Ho (June 2025): “I am very satisfied with the service provided by the staff. They help me to book DIDI and resolve transportation issues. Also recommend tourist sites and the route to take and explore as well as where to eat. I was also surprised by the staff who personally sent me to the High Speed Train Station due to miscommunication. This shows how committed the hotel management is to their guests.”
Anonymous User (February 2026): “The front desk was quick to respond and very friendly, always smiling and welcoming. The accommodation quality was great! The hygiene was spot-on, and the bedding and bathroom amenities felt high-quality.”
These testimonials reflect our 9.6/10 service rating based on 724 service-specific reviews, demonstrating consistent delivery of exceptional hospitality.
Continuous Improvement: Your Feedback Matters
We maintain a culture of continuous improvement driven by guest feedback. While our ratings remain exceptionally high across all categories, we actively monitor suggestions regarding:
- Room cleanliness consistency
- Breakfast variety expansion
- Service professionalism enhancements
Our absence of negative reviews in the past six months and 77 consecutive positive guest ratings demonstrate our responsiveness to feedback and commitment to excellence.
Your Complete Service Experience Awaits
At the Jianguo HIDDEN Hotel Flagship Store (Datong High-Speed Railway Station Wanda Plaza), every service is designed with one goal: making your stay in Datong, Shanxi as seamless, comfortable, and memorable as possible. From the moment you arrive on the 15th floor to your final departure, our comprehensive service ecosystem supports every aspect of your journey.
Whether you’re traveling for business near the High-Speed Railway Station, exploring ancient attractions like the Yungang Grottoes, or simply seeking a peaceful retreat above the city at Wanda Plaza, our services are ready to exceed your expectations.
Contact our 24/7 front desk for any service requests, special arrangements, or questions about your stay. We look forward to welcoming you to our elevated sanctuary at the Northwest Corner of Xingping Street and Hengyuan Road, Pingcheng District, Datong.
Quick Service Reference
Service Category | Availability | Additional Charges |
|---|---|---|
Front Desk | 24/7 | Free |
Wi-Fi | 24/7 | Free |
Gym | 24/7 | Free |
Parking | 24/7 | Free |
Luggage Storage | 24/7 | Free |
Laundry Room | 24/7 | Free (self-service) |
Laundry Service | On-request | Additional charge |
Conference Room | On-request | Additional charge |
Taxi Booking | 24/7 | Free (fare separate) |
Breakfast | 7:00-10:00 AM | CNY 78/adult |
Safe Deposit | 24/7 | Free |
Wake-up Call | 24/7 | Free |
Experience service that anticipates your needs. Experience Jianguo HIDDEN Hotel Flagship Store.