FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
1. What is the exact address of Jianguo HIDDEN Hotel Flagship Store?
The hotel is located on the 15th-21st Floors at the Northwest Corner of the Intersection of Xingping Street and Hengyuan Road, Pingcheng District, Datong, Shanxi, China. The hotel occupies the upper floors of the Wanda Plaza complex.
2. How far is the hotel from Datong High-Speed Railway Station?
The hotel is approximately 7.3 kilometers from Datong High-Speed Railway Station, roughly a 15-20 minute drive depending on traffic conditions. The hotel offers taxi booking assistance for convenient transfers.
3. What is the check-in and check-out time at the hotel?
Standard check-in time begins at 2:00 PM, and check-out time is until 12:00 PM (noon). Early check-in and late check-out may be available upon request, subject to availability and additional charges.
4. Does the hotel offer free Wi-Fi?
Yes, complimentary high-speed Wi-Fi is available throughout all guest rooms and public areas, including the lobby, restaurant, and meeting spaces.
5. Is breakfast included in the room rate?
Breakfast inclusion depends on your booking package. When purchased separately, breakfast costs approximately CNY 78 (US$11.41) for adults. Children under 1.2 meters dine free, and reduced rates apply for children between 1.2-1.4 meters. Breakfast is served from 7:00 AM to 10:00 AM.
6. What types of rooms are available at the hotel?
The hotel offers various room types including Standard Double/Twin Rooms, Deluxe Rooms, Executive Suites, and Anxiang Residence Scenic Rooms. Room sizes typically range from 40 square meters for standard rooms to 70 square meters for suites.
7. Does the hotel have parking facilities?
Yes, the hotel provides free private parking for guests traveling by car. Parking spaces are available on a first-come, first-served basis within the Wanda Plaza complex.
8. Is the hotel suitable for families with children?
Absolutely. The hotel welcomes children of all ages. Family-friendly amenities include spacious room configurations, child-friendly breakfast options, and proximity to Wanda Plaza entertainment facilities.
9. What languages do the hotel staff speak?
The front desk staff primarily speaks Mandarin Chinese, with English-speaking staff available to assist international travelers. Multilingual support can be arranged for specific needs upon request.
10. Does the hotel have a gym or fitness center?
Yes, the hotel features a 24/7 fitness center equipped with modern exercise machines and free weights, allowing guests to maintain their workout routines at any time.
11. Are pets allowed at the hotel?
Pet policies vary by booking type and season. Guests traveling with pets should contact the hotel directly before arrival to confirm current pet policies and any applicable fees.
12. What dining options are available at the hotel?
The hotel offers an on-site restaurant serving breakfast buffets with international and authentic Shanxi specialties. Additionally, the Wanda Plaza complex below provides access to numerous restaurants, cafes, and food courts.
13. Does the hotel offer airport shuttle service?
The hotel can arrange private car transfers to Datong Yungang Airport (approximately 13.4 km, 24-minute drive) through the concierge. Advance booking is recommended for airport transfers.
14. Is there a laundry service available?
Yes, the hotel provides 24/7 laundry facilities and clothes steamer availability. Full laundry and dry-cleaning services are available with additional charges.
15. What attractions are near the hotel?
Popular nearby attractions include:
- Northern Wei Dynasty Wang’s Mansion (1.1 km)
- Datong Art Museum (2.2 km)
- Datong Museum (2.5 km)
- Yungang Grottoes (approximately 16 km)
- Hanging Temple (approximately 65 km)
- Datong Ancient City Wall (approximately 3 km)
16. Does the hotel have meeting or conference facilities?
Yes, the hotel offers conference room facilities suitable for business meetings and small events. Additional charges apply, and advance booking is required through the front desk.
17. Is the hotel smoke-free?
The hotel features non-smoking floors to maintain air quality for all guests. Designated smoking areas are available outside the property.
18. What payment methods are accepted?
The hotel accepts major credit cards (Visa, MasterCard, UnionPay), mobile payments (WeChat Pay, Alipay), and cash (CNY). International cards may require prior confirmation.
19. How do guest reviews rate this hotel?
The hotel maintains an exceptional 9.6 out of 10 rating on Trip.com based on over 1,600 verified guest reviews. Key categories including Cleanliness, Service, Location, and Amenities all score 9.6/10.
20. What makes this hotel unique compared to others in Datong?
The Jianguo HIDDEN Hotel stands out for its:
- Elevated location (15th-21st floors) offering panoramic city views and quiet atmosphere
- Direct Wanda Plaza access for shopping and dining convenience
- Exceptional service with staff going above and beyond guest expectations
- Advanced hygiene technologies including UV light sanitization
- Complimentary amenities including bottled water, fruits, coffee, and tea daily
- Strategic proximity to High-Speed Railway Station for seamless transit